Delivery Methods & Costs

Orders are typically packed and processed the following day and will be delivered within 1-3 working days. There might be delay in if wrong information such as address of contact number is provided. In the event that you are not able to receive a parcel, there will be a re-attempt delivery. If the second delivery fails, the parcel will be returned to our warehouse and an additional charge of $5 will be imposed for re-delivery.

LOCAL PICK UP (SINGAPORE)
Pick up your parcels conveniently at one of the below outlets within 1 – 2 working days.

iORA @ Oasis Terraces
iORA @ JCube
iORA @ Centrepoint Mall
iORA @ Harbourfront Centre
iORA @ Hillion Mall
iORA @ City Link Mall
iORA @ City Square Mall
iORA @ Tiong Bahru Plaza
iORA @ Hougang Mall
iORA @ Isetan Wisma Atria
iORA @ Suntec City

LOCAL DELIVERY (SINGAPORE)

ServiceCostDelivery Time
Purchase of S$50 and aboveFree1 to 2 working days*
Standard CourierS$2.501 to 2 working days*
* Working days exclude Saturday, Sundays and public holidays.

GEOGRAPHICAL RESTRICTION
We are unable to deliver to the following locations including (but not limited to) Sentosa Island, Jurong Island, shipyards. You will be contacted for an alternate shipping address should your address fall under the above-mentioned locations.

PARCEL TRACKING (SINGAPORE ONLY)
Your tracking details will be sent via SMS to the phone number provided once your parcel leaves our warehouse.

PARCEL SEASON
Please expect slight delays in delivery timings during peak periods such as Good Friday, Christmas season and Chinese New Year

INTERNATIONAL DELIVERY

CountryCostDelivery Time
MalaysiaFrom S$14.001 to 2 working days*
Indonesia / PhilippinesFrom S$17.001 to 3 working days*
Australia / VietnamFrom S$19.001 to 3 working days*
MyanmarFrom $26.501 to 3 working days*
Rest of the WorldCalculated at CheckoutN/A
* Working days exclude Saturday, Sundays and public holidays.

PARCEL TRACKING (INTERNATIONAL)
You will receive an e-mail with tracking information once the parcel has leaves our warehouse. Do note that there will be longer lead time for custom clearance.

CUSTOM TAXES AND DUTIES
Any custom taxes and duties incurred have to be paid by customer in order for parcel to clear customs. iORA will, to the best of our abilities, facilitate the payment of such duties through our courier service.